Warranty

 Warranty & Return Policy

Warranty

We stand behind the quality of our products. All items come with comprehensive warranty coverage.
Frame Warranty
  • All frames: 5 years
  • Defective frames are replaced free of charge with a brand new unit
Electrical System Warranty
  • Motor, controller, and display: 2 years (under normal use conditions)
Battery Warranty
  • Battery: 1 year
What Is Not Covered
  • Wearable parts and consumables (tires, chains, brake pads, cables, bearings, pedals, saddle, etc.)
  • Damage caused by misuse, abuse, accidents, or unauthorized modifications
  • Damage from improper assembly or maintenance
  • Cosmetic damage that does not affect function
  • Damage caused by exposure to extreme weather or corrosive environments
How to Make a Warranty Claim
  1. Email us at TrikExplor@gmail.com with your order number, photos of the issue, and a description.
  2. Our team will review your claim within 3–5 business days.
  3. If approved, we will ship replacement parts free of charge. Frames are replaced with a new unit at no cost.

Return & Refund Policy

Important Notice: No Returns Accepted
Due to the nature of our products and international logistics, we do not accept returns or exchanges once an order has been shipped.
Why We Cannot Accept Returns
  • Our products ship directly from our factory in China. International return shipping costs are prohibitively expensive and often exceed the value of the item itself.
  • Trikes and quadricycles are large, heavy items that require specialized freight handling, making reverse logistics impractical.
  • Many of our quadricycles are built to order and cannot be resold.
Before You Order
  • Please review all product specifications, dimensions, and color options carefully before placing your order.
  • If you have any questions about fit, compatibility, or configuration, contact us prior to purchase. We are happy to help you choose the right model.
Exceptions — Damaged or Defective Items
  • If your item arrives damaged due to shipping, please contact us within 7 days of delivery with photos of the damage and packaging.
  • We will work with you to resolve the issue through replacement parts, partial refund, or other appropriate remedy at our discretion.
Order Cancellation
  • Orders may be cancelled only before production begins. Once manufacturing or assembly has started, cancellation is no longer possible.
  • To request a cancellation, contact us immediately after placing your order.
No Refunds for Change of Mind
  • We do not issue refunds for buyer's remorse, incorrect sizing, or change of mind after delivery.
Contact Us
For warranty claims, pre-order questions, or cancellation requests, please reach out to us at TrikExplor@gmail.com. We typically respond within 24–48 hours.